Use Microsoft Teams as Helpdesk for Internal Support: Roby
WINDOWS How to Wordpress tools How to

Use Microsoft Teams as Helpdesk for Internal Support: Roby

AliDropship is the best solution for drop shipping

Consumer Rankings:

[Total: 0   Average: 0/5]

Roby allows you to use Microsoft Groups as helpdesk for inside help. That is mainly a bot that enables any consumer to submit tech associated or any form of points to the admin by making a request ticket. It’s similar as that of buyer help assist desk the place admin can evaluate the ticket and reply with the answer and even shut the ticket. This is so simple as that and you are able to do it proper contained in the Microsoft Groups. The one limitation of the bot is that in free plan there can solely be one agent. You simply have so as to add this bot to Microsoft Groups channel after which anybody can point out it for opening a request ticket. The admin can reply to that ticket straight and connect recordsdata.

Many groups battle with the interior help equivalent to technical issues. And plenty of occasions, there is no such thing as a correct method to talk with the proper division. And that’s the place this bot is available in. Mainly tech help skilled can set up this app after which different customers could make use of the bot by opening request tickets. And the request will attain on to the agent or admin. They will resolve it throughout the given time period that’s specified by the consumer. Additionally, customers can assign a precedence degree to every request as low, medium, and excessive.

roby in action

Tips on how to Use Microsoft Groups as Helpdesk for Inner Help?

Getting began with this bot may be very easy as you simply seek for it within the ‘Apps’ part of the Microsoft Groups. After putting in it, the very very first thing that it’s a must to do is simply add the bot to a workforce the place all of the members of your group are. If there are a number of groups then you may select the one which has most members.

roby search

After the bot has been added to a workforce, it’s all prepared to make use of. A consumer can open a request ticket by merely mentioning the bot after which kind the issue. The boat will open up the shape like pop up that consumer must fill out to specify the issue with particulars. Within the ticket, a consumer can assign precedence and the extra particulars equivalent to screenshots.

Roby create request ticket

The ticket will likely be created now and will likely be despatched to the admin or the agent. It’ll arrive within the devoted Roby dialog within the admin aspect, and he can obtain the request card. He can reply to it from there straight within the with the no matter decision is there. The admin or agent can shut it as effectively after the issue has  fastened.

roby ticket recieved

On this approach, you may handle inside tech help and different points with ease in ticketing like method. And Roby makes it very simple any workforce member can open a request ticket. You may reply to that in a quite simple {and professional} method. Other than dealing with the request tickets, you can also make another adjustments within the bot. For instance, add a brand new admin or agent. Nonetheless, you’ll have to preserve the free plan limitation in thoughts that it solely permit one agent.

Roby manage admin or agent

Now you know the way this app works to make use of Microsoft Groups as an inside assist desk help resolution. This can be a nice app for tech help consultants and brokers. It could make the dealing with of the continuing technical points in a really streamlined method.

Closing ideas:

Helpdesk for buyer help is quite common however assist desk for inside groups is one thing new. And with the assistance of Roby, now you can do this inside Microsoft Groups. I actually favored the thought behind the app and the way in which it really works. Managing consumer issues and another technical points may be very simple with this because it makes the entire course of easy by making it appear like a buyer help assist desk. So, give this a try to let me know your views.