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FreeScout is an open supply and self-hosted various Zendesk an HelpScout. Principally it’s a self-hosted shared mailbox and assist desk. You should use it as a buyer help portal to handle all the shopper queries. An admin consumer can create mailboxes and assign them two totally different members of the group. A single mailbox could be assigned to a number of customers, and so they can course of all of the incoming e-mail as opened, closed or as pending tickets. It even has an official Android app that permits you to entry the platform proper out of your cell phone.
Startups or small companies that may’t afford Zendesk like providers can depend on this open supply various. It’s cheaper than others and you should use it in a neighborhood setting as effectively or host by yourself server. It has all of the options that you want to handle consumer e-mail queries and different stuff. You’ll be able to assign emails to reply to totally different customers and others may also assign emails to you to take care of. It has a really good actual time notification system that retains your up to date of recent occasions.
Putting in FreeScout on a VPS:
One of the best ways to install FreeScout is via Docker. In case you are utilizing DigitalOcean like VPS then docker comes put in within the droplets already. There’s only a single command that now we have to make use of as a way to fetch it from docker registry and set up it in your server.
You probably have a site the place you wish to set up your assist desk then it’s good. In any other case, for native set up, you must outline “freescout.instance.com” as a resolver to localhost or 127.0.0.1 within the hosts file. In Home windows, you are able to do that by modifying “C:/Home windows/Entity32/Drivers/and so forth/hosts”. Or on Linux, you are able to do that within the “/and so forth/hosts” file.
To get began, if first need to fetch it from GitHub. After cloning it, you “cd” into the “examples” listing after which run the “docker-compose” command. To sum up this step, you run the next instructions one after one other.
git clone https://github.com/tiredofit/docker-freescout cd docker-freescout/examples sudo docker-compose up
Now at this level, FreeScout is put in and it’s already to make use of.
Utilizing FreeScout to Handle Emails and Setup Shared Mailboxes:
After putting in, you go to the area that you just offered within the “docker-compose.yml”. And in case you are utilizing the default template on native server then you possibly can entry FreeScout at “freescout.instance.com”. neutral sort this within the tackle bar of the browser after which login into the admin portal. Default admin credentials are “email@example.com” and password “freescout”.
Now, after login into the portal, the very first thing you must do is about up system mail settings. The system mails akin to sending login hyperlinks to new customers can be dealt with by this. You’ll be able to arrange an SMTP server right here for sending emails. Moreover, you may also configure some basic settings pertains to timezone and profile footage.
Now you can begin including mailboxes. neutral create a mailbox by specifying an e-mail after which proceed with configuring the receiving and sending choices. Right here you possibly can add SMTP server that can be used to ship e-mail notifications to the customers. You should use the SMTP server that you’ve got or you should use Gmail tackle as effectively. In my case, I’m utilizing Gmail and if you know the way to arrange Gmail over SMTP then you possibly can simply deal with this step.
Together with sending and fetching settings, you possibly can go for auto replies for every mailbox. For that, you possibly can simply go to the “Auto Reply” part after which merely specify a message. It offers you a wealthy textual content editor the place it can save you a auto message.
Now, it’s time to add anew consumer. For that, you go to the admin consumer settings and easily add a brand new consumer. That is easy and also you simply need to specify an e-mail tackle. Subsequent, you specify a mailbox to the consumer after which simply get on with it. An e-mail can be despatched to the consumer to set the password. And the consumer can use that password to login and begin engaged on the emails. You may as well assign a number of mailboxes to a consumer as effectively.
Customers can now log in to the assistance desk with the credentials after which begin managing the tickets. All of the unassigned emails are there and as a consumer you possibly can simply mark them as open, closed, or pending. Additionally, in case you are unsure how you can take care of sure tickets then you possibly can simply assign that to another person.
On this approach, you should use this straightforward and highly effective self-hosted assist desk. You simply host it in a neighborhood setting or you possibly can simply set it up on a VPS that you just personal. The set up course of is straightforward and it really works fairly quick. The notification system will maintain you in test of the brand new assignments. As an admin consumer, it is possible for you to to handle mailboxes and customers and you may also handle the assistance desk too.
For those who want a assist desk that you could self-host then FreeScout is among the greatest you should use. It has nearly all of the options that you could count on from a Zendesk various. You simply host it someplace after which begin utilizing it. I actually preferred its interface and the options that it presents. The push notifications are good and you’ll have limitless mailboxes right here and assign them to any consumer you need. So, in case you are searching for a free Zendesk ot HelpScout various then you might be on the proper place.