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ngDesk is a free on-line help ticket administration system for groups with customized area, API, and way more. Right here you need to use it to handle and resolve all the shopper requests and queries. It permits you to add your workforce members as admins and brokers, they usually share a identical centralized tickets administration UI the place all the brand new and assigned tickets seem. This help system permits you to create tickets from a number of channels. It could aid you create tickets from messages acquired from your small business Fb web page and naturally help emails. You may create limitless e mail addresses for the help channels and handle help requests from an easy-to-use interface.
ngDesk is a the most effective free options to widespread help ticket administration programs on the market. It provides you all of the options of Zendesk/Freshdesk and without spending a dime. Although there are self-hosted ticketing systems on the market however right here you don’t must host it in your finish. You simply create a free account and it’ll assign you a subdomain for you robotically. You may later map that subdomain to your personal customized area simply. It helps customized fields for the ticket administration interface and you may simply customise that for brokers and even system admins. Together with the tickets administration, you get chatbots, data base, schedules, escalations, triggers, and validations for the fields right here.
Foremost Options of ngDesk:
- Limitless brokers: Among the finest options of ngDesk is that it permits you to limitless brokers without spending a dime. You may simply invite brokers in bulk by way of e mail tackle and even assign them a customized UI to handle the help tickets.
- Limitless channels: After including any variety of brokers, you’ll be able to create help channels as nicely. Channels are nothing, however a medium on which the help tickets will arrive. You may create e mail addresses with completely different names to obtain e mail tickets. Not solely e mail channels however you need to use Fb as a channel too for receiving help requests from your small business web page.
- Customized area for the help portal: This can be a very uncommon characteristic that you’ll nearly by no means discover in any help system. In ngDesk, if you would like you’ll be able to host the help portal in your area. For that, you’ll solely must create CNAME report in your area registrar.
- Customized fields for tickets: Frequent fields for tickets equivalent to precedence, due date, assignee, and many others., will be present in any help programs. However if you would like a customized fields for tickets in accordance your small business then you are able to do that right here. ngDesk permits you to create customized fields and also you assign add these discipline within the UI of brokers individually as nicely.
- Stories: ngDesk helps complete repots to provide you deeper insights to the important thing division features and work processes. You may create customized studies and schedule them to constantly measure completely different assist desk efficiency metrics. There’s a devoted part for the studies the place you’ll be able to create handle the studies and even obtain them in your PC.
- Chatbots: ngDesk additionally helps chatbots and you may deploy them in your web site. To embed a buyer hat n your web site, it even offers WordPress plugin. The difficulty mentioned within the chats will be remodeled in to a help ticket that brokers and admins must resolve.
- API entry: ngDesk additionally offers API entry to the help system. After producing the API keys, you may make easy API requests for performing some duties programmatically. For instance, utilizing the ngDesk API, you’ll be able to create new tickets. Additionally, you’ll be able to even implement this performance in developer apps.
Utilizing this Free On-line Help Tickets Administration Entity:
Getting began with ngDesk is type of sophisticated because it has lots of options. However after going by the tutorials, it is possible for you to to simply handle each side of it. The very very first thing that you need to do is create an account on the main ngDesk website. After e mail verification, you’ll land on the primary UI which seems like this.
To get began with managing tickets, it is advisable have help channels configured. So, you go to the modules and create ticket module. Whether it is already there then you definately go to the channels part Within the channels, you’ll be able to create as a lot e mail addresses you need.
Subsequent factor to do in ngDesk is add brokers. The easiest way so as to add brokers is by inviting the by way of e mail addresses. You may even add your workforce members as brokers. sincere go to the “Handle Customers” part and begin sending invitations.
Later, you’ll be able to distribute the help e mail tackle and you’ll shortly begin receiving the help requests. All of the tickets shall be obtainable to all of the brokers and admins on the shared inbox like interface. There you’ll be able to search, create, and replace tickets. You may even assign these tickets to another member of your workforce and even shut the tickets. The UI to handle tickets may be very easy and simple to make use of. You may also have pre-made responses to shortly shut related help tickets.
Whereas creating account on ngDesk, you need to create a particular URL in your help portal. Initially, it has “ngDesk” subdomain however if you would like then you’ll be able to customise that simply. Just remember to truly personal a website after which go to the settings and from the area part, you add your customized area. To do this, you’ll have to create a CNAME in your area registrar pointing to your help portal that ngDesk created for you to start with.
On this manner, you need to use this help tickets administration system to cope with person queries and points. You may add hyperlink to the help portal on your small business web site after which handle tickets like a professional. It provides you all of the options you could anticipate from a completely purposeful help portal. The most effective half is that each one the performance is free. After all there may be way more to it than simply managing help tickets. You may discover these options by yourself by way of tutorials or assist. For instance, you’ll be able to discover the studies part to create customized studies to have insights of how the portal is performing. You may also construct a data base in your buyer to write down articles to repair frequent points associated to your services and products.
In case you are a startup that may’t afford widespread and premium assist desk programs equivalent to Zendesk then that is for you. ngDesk for my part offers all of the options you could hope for. Nonetheless, it takes a while to get used to it. In the event you shouldn’t have any thought of how a help system works then I’ll recommend you to undergo the tutorials first. They’ve a devoted YouTube channel the place you’ll find movies to get began. General, it’s a useful gizmo to have however I encountered some issues damaged on it whereas testing. So, I hop these flaws shall be mounted within the coming updates. In case you are in search of a very free tickets administration system with limitless brokers then you might be on the proper place. sincere give ngDesk a attempt to let me know what you suppose.